FAQs
How do i install the Screen Protector?
A: You can view and download our installation instruction sheet here.
How much is the shipping?
A: Shipping fees are based on the weight of the products. When you check out, you can review the price of shipping fee. ***Please Note*** International buyers, Shipping fees are NOT refundable for any reason even if your item is not delivered or lost during shipping, PLEASE MAKE SURE YOUR ADDRESS IS CORRECT.
Will I be charged with a customs/import/duty fee since my order is an international order?
A:Possibly. Packages that are shipped from one country to another can have customs fees added onto them. The person receiving the package is responsible for paying these fees for customs clearance, which may vary widely from country to country. These fees are imposed based on governing legislation in the destination country. It is the responsibility of the buyer to ascertain the additional cost before purchasing. Tuff Protect Screen Protectors has no control over customs fees. ***Any order returned to us for non-payment of these fees will not be refunded.***
Can I return my order?
A: Yes, you can. If you are not satisfied with our product, please contact us and let us do our best to help you. Please note that shipping fees are not refundable, sorry! You can also return your item if you order from our eBay store or Amazon store. Please note that if the seller on eBay or Amazon is not Tuff Protect but a reseller, sorry you can't return the item to us.
Can I cancel my order?
A: You can cancel your order before you receive a tracking number which means the order hasn't been shipped yet. Once the order is shipped, you will need to send the order back to us and we will be glad to issue you a refund. We usually ship orders within 24 hours.
How long does it take to deliver my order?
A: US postal office's First-Class Domestic Mail usually takes 3 to 5 business days. International First-class Mail usually takes 5 to 10 business days.
What is the payment options?
A: All payments are through PayPal which is the safest way to purchase products online!
I don't know what feature to choose.
A: Please check the Features page and see the difference between clear and anti-glare screen protectors. If you still have questions, please contact us and we will be happy to assist you further.
A: You can view and download our installation instruction sheet here.
How much is the shipping?
A: Shipping fees are based on the weight of the products. When you check out, you can review the price of shipping fee. ***Please Note*** International buyers, Shipping fees are NOT refundable for any reason even if your item is not delivered or lost during shipping, PLEASE MAKE SURE YOUR ADDRESS IS CORRECT.
Will I be charged with a customs/import/duty fee since my order is an international order?
A:Possibly. Packages that are shipped from one country to another can have customs fees added onto them. The person receiving the package is responsible for paying these fees for customs clearance, which may vary widely from country to country. These fees are imposed based on governing legislation in the destination country. It is the responsibility of the buyer to ascertain the additional cost before purchasing. Tuff Protect Screen Protectors has no control over customs fees. ***Any order returned to us for non-payment of these fees will not be refunded.***
Can I return my order?
A: Yes, you can. If you are not satisfied with our product, please contact us and let us do our best to help you. Please note that shipping fees are not refundable, sorry! You can also return your item if you order from our eBay store or Amazon store. Please note that if the seller on eBay or Amazon is not Tuff Protect but a reseller, sorry you can't return the item to us.
Can I cancel my order?
A: You can cancel your order before you receive a tracking number which means the order hasn't been shipped yet. Once the order is shipped, you will need to send the order back to us and we will be glad to issue you a refund. We usually ship orders within 24 hours.
How long does it take to deliver my order?
A: US postal office's First-Class Domestic Mail usually takes 3 to 5 business days. International First-class Mail usually takes 5 to 10 business days.
What is the payment options?
A: All payments are through PayPal which is the safest way to purchase products online!
I don't know what feature to choose.
A: Please check the Features page and see the difference between clear and anti-glare screen protectors. If you still have questions, please contact us and we will be happy to assist you further.
